Privacy Policy

Effective Date 01/08/25

At Sama Forwarding, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, visit our website, or communicate with us.

1. Information We Collect We may collect the following types of information:

Personal Information: Name, phone number, email address, physical address, ID details, and payment information.

Shipment Information: Package details, recipient names and addresses, delivery preferences.

Technical Data: IP address, browser type, location, and website usage collected via cookies or analytics tools.

2. How We Use Your Information Your data helps us:

Process and deliver shipments reliably and securely.

Communicate updates, confirmations, and customer service.

Comply with regulatory and customs requirements.

Improve our services and website performance.

3. Sharing of Information We do not sell your personal data. We may share it only with:

Trusted logistics partners and agents involved in the delivery process.

Government and customs authorities when legally required.

Service providers that assist with technology, payments, or customer support.

4. Data Protection We take all reasonable steps to protect your data from unauthorized access or disclosure. Our systems are secured with encryption, access controls, and regular audits.

5. Cookies Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

6. Your Rights You have the right to:

Access the personal data we hold about you.

Request corrections or deletion of your information.

Withdraw consent from marketing communications at any time.

7. Contact Us If you have any questions or concerns about this policy, or to exercise your data rights, contact us:

📧 info@samaforwarding.com 📞 +263 24 575812 📍 New Cargo Village, Within Aviation Ground Services Complex, Robert Mugabe International Airport, Harare, Zimbabwe

8. Updates to This Policy We may update this Privacy Policy occasionally. All changes will be posted on this page with the updated effective date.