At Pandari Hotel, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or access our website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Name, email address, phone number
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National ID or passport information
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Payment information (EcoCash, ZIPIT, credit card, etc.)
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Check-in/check-out dates
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Special requests or preferences
b. Non-Personal Information
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IP address
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Browser type and device information
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Website usage statistics
2. How We Use Your Information
Your information helps us:
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Process bookings and payments
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Communicate pre- and post-stay information
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Provide customized services and experiences
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Improve our website, facilities, and services
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Comply with legal obligations and hospitality regulations
3. Sharing of Information
We do not sell or rent your personal data. However, we may share it in the following cases:
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With third-party vendors who help manage bookings and payments
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With regulatory or legal authorities when required by law
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With partner service providers for enhanced guest services (e.g. transportation, dining reservations)
4. Data Protection and Security
We employ industry-standard security measures to protect your information:
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Encrypted transactions
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Secure guest data systems
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Restricted access to personal data
Despite our efforts, no method of transmission over the Internet or storage is 100% secure.
5. Cookies and Tracking
Our website may use cookies to:
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Enhance user experience
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Track website traffic for analytics
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Remember preferences and login details
You can modify your browser settings to disable cookies, but some website features may be limited as a result.
6. Your Rights
You have the right to:
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Access and review your personal information
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Request corrections or deletion of your data
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Withdraw consent to receive marketing materials
To exercise these rights, please email us at info@pandari.co.zw.
7. Data Retention
We retain your information only for as long as necessary to fulfill our business and legal obligations. Data is securely deleted or anonymized once no longer required.
8. Children’s Privacy
Pandari Hotel does not knowingly collect personal information from children under 16 without parental consent. If such data is unintentionally collected, it will be deleted promptly upon request.
9. External Links
Our website may contain links to third-party websites (e.g. Instagram, Facebook). We are not responsible for the privacy practices or content of these sites.
10. Policy Updates
This policy may be updated occasionally. All changes will be posted on this page, and we encourage guests to review it regularly.
Contact Us
If you have questions or concerns about this policy or your data, contact us at:
Pandari Hotel
📍 Address: Gainsville Dr, Helensvale
📞 Phone: +263 242 494 578 / +263 242 494 631 (Executive PA)
📧 Email: info@pandari.co.zw | marketing@pandari.co.zw | sales@pandari.co.zw
🌐 www.pandarihotel.com