FAQ

What services does the National Railways of Zimbabwe (NRZ) offer?

NRZ offers a wide range of services including passenger rail transport, freight transportation, Railstar Parcel Services, engineering and workshop services, real estate leasing, technical training, and railway infrastructure support.

How can I book a passenger train ticket?

Passenger tickets can be purchased at designated NRZ railway stations. For the latest schedules and booking information, please contact your nearest NRZ station or visit our website.

Which passenger routes are currently available?

NRZ currently operates passenger services on selected routes. Please refer to the Passenger Services page or the latest timetable for current routes and schedules.

Does NRZ offer Sleeper Coach accommodation?

Yes. NRZ offers Sleeper Coach accommodation on selected passenger services. Passengers are encouraged to book early as space is limited.

What types of freight can NRZ transport?

NRZ transports minerals, agricultural products, fuel, manufactured goods, containers, livestock, industrial cargo, and other bulk commodities using a variety of specialized wagons.

What is the Railstar Parcel Service?

Railstar Parcel Service is NRZ's express parcel delivery service that transports parcels quickly and securely within Zimbabwe and to selected regional destinations.

What items can I send through Railstar Parcel Service?

Customers can send documents, commercial goods, household items, perishables, valuable parcels, and other approved cargo subject to NRZ's parcel regulations.

Are there weight restrictions for parcels?

Yes. Individual parcels must comply with NRZ's maximum weight and size requirements. Please contact the nearest parcel office for detailed specifications.

Does NRZ provide engineering services to private companies?

Yes. Through Inter Rail Tech, NRZ offers engineering services including locomotive maintenance, wagon refurbishment, fabrication, machining, foundry work, rewinding services, and equipment repairs for external clients.

Can I lease land or buildings from NRZ?

Yes. NRZ offers land leases, warehouses, office space, workshop premises, and other commercial properties for lease in various locations across Zimbabwe.

Does NRZ offer investment opportunities?

Yes. NRZ welcomes investors through joint ventures, land development projects, commercial property developments, and other strategic partnerships.

What courses are offered at the NRZ Technical College?

The NRZ Technical College offers National Certificate and Skilled Worker courses in Mechanical Engineering, Electrical Engineering, Automotive Engineering, and Construction-related disciplines.

What are the admission requirements for the NRZ Technical College?

Admission requirements vary by programme. Most National Certificate courses require at least five Ordinary Level subjects, including English Language, Mathematics, and a Science subject.

How can I contact NRZ for general enquiries?

You can contact NRZ through our Head Office, regional offices, telephone numbers, or email addresses listed on the Contact Us page.

Does NRZ transport cargo across borders?

Yes. NRZ works with regional railway operators to facilitate international freight transportation to selected destinations within Southern Africa.

What types of wagons does NRZ operate?

NRZ operates High Sided Wagons, Covered Wagons, Drop Sided Wagons, Livestock Wagons, Container Wagons, Tank Cars, and Explosive Wagons to meet different transportation needs.

Why should I choose rail transport?

Rail transport is cost-effective, environmentally friendly, reliable, and ideal for moving large volumes of passengers and freight safely over long distances.

How do I request a freight quotation?

Customers can contact the NRZ Freight Department with details of their cargo, destination, and transport requirements to receive a customized quotation.

Does NRZ provide warehouse and storage facilities?

Yes. NRZ offers warehouse facilities and storage solutions at selected locations for businesses requiring logistics and distribution support.

Where can I find the latest NRZ news and announcements?

The latest news, service updates, announcements, and corporate information are published on the NRZ website under the News & Updates section.